Terms of business
The general terms and conditions of the PATRIZIA online store are owned by TADA d.o.o. and are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the GZD and international codes for e-commerce.
Company information: - TADA doo - Strunjan 91c - 6320 Portorož - IBAN: SI56 1010 0005 1970 752 - Registration number: 6372317000 - ID ZA VAT: SI58666192
Taxable person for VAT: YES
The General Terms and Conditions deal with the operation, user rights and business relationship between the provider and the customer.
With each transaction made through our website, you express your agreement with the stated terms.
Availability of information
(summary of legislation)
The bidder undertakes to always provide the buyer with the following information:
a) identity of the company (name and registered office of the company, register number),
b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
c) essential characteristics of goods or services (including after-sales services and guarantees),
d) availability of products ( any product or service offered on the website should be available within a reasonable time),
e) the terms of delivery of the product or the execution of the service (method, place and time of delivery),
f) all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs, g) method of payment and delivery,
h) time validity of the offer,
i) period within which it is still possible to withdraw from the contract , and the conditions for resignation; in addition, if and how much it costs the customer to return the product,
j) an explanation of the complaint procedure, including all details of the contact person or customer service.
Articles on Patrizia.si are frequently updated. We try to keep the information about them up-to-date and accurate, we apologize for any errors and it is possible to report them to us at www.patrizia.si . If these items are not in stock, this is also clearly marked on the website or in the email that the customer receives when ordering. If you want a product that has been published on Facebook or Instagram, but we do not have it on the website, write to us at email email@example.com .
The purchase contract between the online store and the customer is concluded in the online store at the moment when the online store sends the customer the first e-mail about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the online store and the customer. The buyer is a person with the data as stated when placing the order. It is not possible to change the customer's data later.
The sales contract (order) is stored in electronic form on the provider's server, and the customer automatically receives an invoice at the entered e-mail address when confirming the purchase. In case of frequent non-acceptance of sent packages, we reserve the right for the customer to pay for the package before sending (according to the proforma invoice).
All prices are in EUR and include 22% VAT. We reserve the right to change prices daily, unless otherwise stated (example of promotions and special discounts). The prices confirmed by the customer when ordering in the online store apply. From this moment on, all prices and other conditions are fixed and apply to both the bidder and the buyer.
All special offers on the website are valid until the specified date or until the stock is sold out.
RIGHT OF WITHDRAWAL TO THE CONTRACT, RETURN OF GOODS
The consumer has the right to notify the seller within 14 days of receiving the items to withdraw from the contract, without having to give a reason.
Withdrawal from the contract is notified by the consumer to the e-mail address: firstname.lastname@example.org . We will then send him a withdrawal form. The only cost borne by the consumer is the cost of returning the products.
The consumer must return the purchased products to the dealer undamaged and in unaltered quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault The consumer must not use the items without hindrance until the contract . Refunds will be made as soon as possible and at the latest within 14 days of receipt of the notice of withdrawal.
Due to covid hygiene measures for earrings and masks, unfortunately, no return or replacement is possible.
Protection of personal data
The provider undertakes to permanently protect all personal data of the user.
The provider will use personal data exclusively for the purpose of fulfilling the order (sending information materials, offers, invoices) and other necessary communication.
Under no circumstances will the user's data be passed on to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security of his username and password.
Patrizia.si online store and all data on it, images of articles, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The Patrizia.si brand and logo are owned by Tada d.o.o.
Complaints and disputes
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom the customer can contact by phone or e-mail in the event of problems. The complaint is submitted via e-mail address email@example.com . The complaint handling procedure is confidential.
The bidder will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to process it, and keep him informed of the progress of the procedure. The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that a consumer could initiate in accordance with the Out-of-Court Dispute Resolution Act. .A company that, as a provider of goods and services, enables online trade in the territory of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers at the link HERE .
Regulation (EC) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 2016/2004 and Directive 2009/22 / EC.
Each product is presented with a picture, description and price. When you decide to purchase one of them, click "ADD TO CART".
The shopping cart contains information about your order (selected products, their quantity and price). In the cart view, you can change the quantity of products or remove selected products from it.
Login for Individuals
Click 'SIGN UP' to complete your shopping cart purchase. If you have ever logged in to the online store before, enter your email address and password; if you are applying for the first time, you must enter the remaining information.
After logging in, review the contents of the cart again and continue by clicking on "NEXT", where you select the address to which you want to receive the order and invoice. If you do not have any address in the list, you can add by clicking "ADD TITLE".
Choosing a means of payment
Once you have determined the addresses, continue by clicking on "NEXT", where you can choose one of the offered payment methods. After selecting the payment method, you enter the necessary data and a preview of the invoice for the selected products is displayed. Finalize your purchase here by clicking "COMPLETE ORDER".
METHODS OF PAYMENT AND SHIPPING COSTS
The provider allows the following methods of payment:
• in cash upon receipt.
• by transfer to the account of the manager of the portal Patrizia.si-TADA d.o.o. (according to the estimate).
When ordering over € 50.00, delivery and packaging costs are free.
When ordering up to the price of the product below and including € 50.00, delivery and packaging costs are € 3.50. deliveries are valid only within the Republic of Slovenia. For abroad, the shipping cost is by arrangement.
GLS delivers for us.
Proof of purchase
You will receive a confirmation of purchase to your e-mail address, and we will deliver the products together with the invoice to selected addresses. For more information about your purchase, please refer to the order reference number found in the receipt you received.
Correcting errors before placing an order and changing the order
The customer has the option to edit and correct errors in his order at any time before placing an order. The easiest way to follow the steps of the basket or. navigate the cash register using the navigation menu above.
Up to 15 minutes after submission, the order can be changed to a certain extent by submitting a note via the link in the e-mail that the customer receives when ordering. This way, the order stays on hold until we review the note, so a later shipment may occur. We review the customer's note when processing the order and contact him if the note is unclear or can no longer be considered. The customer can also send us the correction to the e-mail address firstname.lastname@example.org, but in this case the order does not remain withheld, so the correction, if the order has already been processed, cannot be considered.
For any questions or help, we are available via e-mail at email@example.com.
Please double-check all information before placing an order. If you are satisfied with the display, click on the "Complete order" button. You can cancel your order until the goods have been shipped.
The "My Orders" section shows the history of all your purchases. Select the order you want to cancel, click on the "Cancel order" button.
After the successful cancellation, you will receive an e-mail notification. Your cancellation will also be visible in the "My purchases" section.
In case of order cancellation, we will refund the previously paid purchase price to your bank account.
Concluding and archiving contracts
A contract is concluded when the customer is sent an order confirmation with a list of ordered goods by e-mail after placing the order. The contract can be concluded in the Slovenian language.
The contract will be stored in writing at the company's registered office. At the customer's request, access to it is provided at the company's headquarters.
Withdrawal from the contract
The right to withdraw from the contract in accordance with Article 43. Article of the Consumer Protection Act and notification if he does not have this right (in the cases referred to in paragraph 5 of Article 43
b) Distance contracts
43.Article 1 (1) For the purposes of this Act, contracts concluded for the supply of goods or the provision of services, including financial services, concluded between a business and a consumer on the basis of an organized program for the provision of goods or services at a distance shall be considered , which is managed by an undertaking and which uses exclusively one or more means of distance communication for the purpose of conclusion, until and including the moment when the contract is concluded
(2) Means of distance communication are those means of communication which enable the conclusion of a contract in such a way that the simultaneous physical presence of the contracting parties is not required.
(3) The means of distance communication are in particular: letter-post and other printed matter, catalogs, telephone conversations , e-mail, and the World Wide Web.
1. contracts for the construction and sale of real estate and contracts for other rights to immovable property other than letting; contracts on the time lease of real estate, which are regulated by the provisions of Articles 59 to 60.e of this Act;
3. contracts for the sale of food, drink or other goods intended for everyday consumption and supplied to the consumer 's home, residence or place of work by sellers; contracts for accommodation, transport, catering, food and drink, attendance at events and leisure services, where the undertaking undertakes to fulfill its obligation at a specified time or within a specified period;
5. contracts concluded:
- by vending machines
- with telecommunications operators using public payphones,
- at a public auction. (2) In the case of financial service contracts comprising an initial service agreement, followed by successive transactions or a series of separate transactions of the same type, the provisions of this Act shall apply only to the initial agreement. Where there is no initial agreement and successive or separate transactions are of the same type carried out at a specified time between the same contracting parties, the provisions of Articles 43.b and 43.c shall apply only to the first transaction. However, where a transaction of the same type is not carried out for more than one year, the next transaction is considered to be the first in a new set of transactions. Article 43b
(1) In the case of distance contracts, the consumer must obtain the following information at a time appropriate to the means of communication and at the latest before being bound by the contract or offer:
1 . company name and registered office of the company;
2. the essential characteristics of the goods or services, including the minimum duration of the contract if the subject of the contract is permanent or repeated performance; the price of goods or services, including all taxes and other charges; possible delivery costs;
5. more detailed regulation of payment and the manner and deadline of delivery or fulfillment;
6. a description of the right to withdraw from the contract in accordance with Article 43c of this Act; in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č, he must be explicitly informed;
7. costs related to the use of the means of communication, if these costs differ from the normal basic tariff normally paid by the consumer;
8. the period of validity of the tender, in particular the price. (2) In the case of concluding a contract within the framework of information society services, in addition to the data referred to in the previous paragraph and the data referred to in the third paragraph of Article 2, the following data must be available to the consumer before concluding the contract. :
1. precise indication of the technical steps leading to the conclusion of the contract; an indication of whether the contract will be kept by the company and how it will be accessible; an indication of the technological means enabling errors to be identified and corrected before the contract is awarded; the languages in which the contract may be concluded. (3) In any case, unless the contract is concluded exclusively by the exchange of e-mails or comparable individual messages, the company is obliged to confirm the order to the consumer immediately after receiving the order, in electronic form and to provide contractual provisions in the form of , which ensures their storage and subsequent use (4) The information referred to in this Article, the commercial purpose of which must be clearly stated, must be presented clearly and unambiguously and in a manner appropriate to the means of distance communication, taking into account the principles of diligence and honesty, and the principle of the protection of persons who are not legally competent under the law of the Member States.
(5) In the case of concluding a financial services contract, the consumer must obtain the following information in addition to the information referred to in the first paragraph:
1. a description of the main features of the financial service; the main business activity of the company and all addresses that are important in the business relationship between the consumer and the provider;
3. the identity and address of any representative of the undertaking in the Member State in which the consumer is domiciled and the identity, address and function of any third party professionally involved in the transaction is not the provider; if the undertaking is entered in a court or other public register, the register in which it is entered, indicating the registration number or other equivalent code; if the activity of the undertaking requires a special permit, information on the relevant supervisory authority; the total price that the consumer must pay to the company for the financial service, including all fees, charges and expenses and all taxes paid by the company in the provision of the service, or, if an exact price cannot be stated, the basis for calculating price verification;
7. where appropriate, a warning that the financial service is linked to instruments that are subject to specific risk due to their specific characteristics or execution procedures or that their price is subject to fluctuations in financial markets over which the provider has no influence, as well as a reminder that past returns are not an indicator of future returns;
8. a warning about the possibility of additional taxes and / or costs not borne or charged by the provider; information on the possible amount to be paid by the consumer in the event of withdrawal from the contract pursuant to the fifth paragraph of Article 43.d;
10. information on whether the consumer has access to an out - of - court dispute resolution mechanism and a description of possible conditions for access to this mechanism; a contractual provision regarding the law applicable to a distance contract.
(2) Within the period referred to in the previous paragraph, the company must also provide:
1. written notice of the right to withdraw from the contract referred to in Article 43c of this Act and the manner and conditions of exercising this right or written notice that the consumer does not have this right in the cases referred to in the fifth paragraph of Article 43c;
2. the address to which the consumer may send his objections, comments, requests and statements;
3. information on service and applicable warranty conditions
4. conditions for termination of the contract in the case of contracts concluded for an indefinite period or in the case of contracts concluded for a period longer than one year.
(4) The consumer may at any time during the contractual relationship request the submission of contractual conditions on paper. In addition, the consumer has the right to change the means of distance communication, unless this is incompatible with the contract or type of financial service.(5) The provisions of the first and second paragraphs shall not apply to services provided directly through a means of distance communication, if it is a one-off service charged by the operator of the means of communication. In this case, too, the consumer has the right to receive an exact address to which he can send his complaints.
(6) A suitable durable medium is a medium which enables the consumer to store the data addressed to him in such a way that they are available for later use for a period appropriate to the purpose of the data and which allows the stored data to be presented unchanged. The appropriate format is primarily a written notice.Article 43č
(1) In the case of distance contracts, the consumer has the right to inform the company within fifteen days that he is withdrawing from the contract, without having to state the reason for his decision. In the case of distance life insurance contracts and distance contracts relating to personal pension insurance, this period shall be 30 days. The message is considered timely if the shipment is delivered on time. (2) If the company has fully fulfilled the obligation referred to in Article 43.c of this Act, the time limit for exercising the right referred to in the first paragraph of this Article shall run from the day the consumer received the goods and from the day of concluding contract or the date on which the undertaking fulfilled that obligation, if that obligation was fulfilled after the conclusion of the contract. (3) If the company fulfills its obligation under Article 43.c after delivery of the goods, the fifteen-day period for withdrawal from the contract shall begin to run on the day following the day of fulfillment of this obligation, if the three-month period referred to in the following paragraph has not yet expired. > (4) If the company has not fully fulfilled the obligation referred to in Article 43.c of this Act, the period for withdrawal from the contract shall be three months. This period shall begin to run on the supply of goods from the day on which the consumer received the goods and on the provision of services on the day of the conclusion of the contract. At the end of this period, the consumer's right to withdraw from the contract expires.
(5) Unless the contracting parties have agreed otherwise, the consumer shall not have the right to withdraw from the contract referred to in the first paragraph of this Article:
1. in the case of contracts the subject of which is goods or services, the value of which depends on fluctuations in the financial markets, over which the company has no influence and which may occur within the withdrawal period, such as e.g. in the case of foreign exchange service contracts, money market instruments, transferable securities, holdings in collective investment undertakings, financial futures contracts, including cash-based equivalent instruments, interest rate futures, interest rate and foreign exchange swaps and share swaps or stock index, and options to buy or sell any of those instruments, including cash - equivalent instruments; in the case of contracts having as their object goods which have been manufactured to the exact instructions of the consumer and which have been adapted to his personal needs and which, by their nature, are not suitable for return, perishable or expired;
3 . in the case of contracts for the supply of audio or video recordings or computer programs, if the consumer has opened the security seal; in contracts for the supply of newspapers, magazines and periodicals;
5.in the case of gambling and lottery services;
6 in the case of travel and luggage insurance contracts or similar short-term insurance contracts with a term of less than one month.
(6) The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods, except in the case referred to in the fifth paragraph of the following article.
(1) If the consumer has withdrawn from the contract in the case referred to in the previous article of this Act, the company must return all payments made.
(2) Reimbursement of payments must be made by the company as soon as possible, but no later than fifteen days after receipt of the notice of withdrawal from the contract. If the company is in arrears with the return of payments, in addition to the statutory default interest, the consumer must pay one tenth of the payments received for each completed 30 days of delay in repayment.(3) If the consumer has already received the goods and withdraws from the contract, he must send the goods undamaged and in unchanged quantity to the company within fifteen days after the notification referred to in the first paragraph of Article 43.č of this Act, unless the goods are destroyed, damaged, lost whether its quantity has decreased without the consumer being at fault.
(4) The return of the received goods to the company within the deadline for withdrawal from the contract shall be considered a notice of withdrawal from the contract.
(5) If the consumer has withdrawn from the financial services contract, the undertaking may require him to pay for the service which he has actually provided for him. Fulfillment of the contract can only begin with the consumer's consent. The payment must be proportionate to the volume of the service already provided in relation to the entire contract and must not constitute a contractual penalty. The company may demand payment from the consumer only if it proves that the consumer has been duly informed in accordance with point 9 of the fifth paragraph of Article 43.b of this Act.
(1) The company must fulfill its obligations under the contract within thirty days of the conclusion of the contract, unless the parties have agreed otherwise.
(2) If the company is unable to fulfill its obligations because the goods are not available or because there are no conditions for the provision of the service, the company must immediately inform the consumer and return all payments made. The provision of the second paragraph of Article 43.d of this Act shall apply to the refund of payments.Article 43.f
If the consumer's payment or credit card is misused in connection with a distance contract, the consumer has the right to cancel the payment with the company registered and responsible for performing a transaction. If the transaction has already taken place, the consumer has the right to demand a refund from the company to which the amount was transferred.
The burden of proof regarding the fulfillment of the company's obligations regarding the notification of the consumer and the consumer's consent to the conclusion of the contract, where applicable, as well as to the fulfillment of the contract, lies with the company.